XOX Pets

 
 
 

XOX Pets is a full service veterinary hospital bringing comprehensive veterinary care combined with a focus on excellent communication and customer service. XOX Pets offers a range of veterinary services including dental cleanings, tumor removal surgeries, oncology, neurology, orthopedic surgeries, and comprehensive consultations relying on tests, lab work, and imaging to diagnose and treat their clients.

 

After appointment FAQs

We hope you had a good experience at XOX Pets. Below are answers to some commonly asked questions from other clients of XOX Pets:

HOW CAN I GET IN TOUCH WITH XOX Pets?

Updates from XOX Pets

If a XOX Pets team member said you’d get an update, and you still have not received a call or text, we encourage you to reach out to them directly. If you called and/or texted and can’t get through, let a MexiVet team member know ASAP so we can help you during their business hours.

Hospital contact info

The best way to get in touch with this hospital is to text them on WhatsApp or call them:

+1 619 762 8208 — Cell phone for calls, texts, and texts or calls on WhatsApp

info@xoxpets.com — Email

*NOTE: The team at XOX Pets speaks English. You can text or email them in English.

WILL I RECEIVE CONSULTATION NOTES?

In most cases, yes, you will receive a printout of the services, results, and recommendations of the vet. This might also be emailed to you instead of provided as a physical copy:

Here’s what you can expect to receive:
- Xray images
- Ultrasound images
- Echocardiogram images
- Lab results
- Prescription information
- After care instructions


WHEN SHOULD I EXPECT TO RECEIVE MY LAB RESULTS?

Please note that consultation or lab results might be in Spanish. If you need help translating the documents, Google Translate and Chat GPT are great tools. You can also reach out to the vet for translation assistance.

Vet services and result wait times (all results will be sent digitally to your email - check your spam folder too):

Blood work - 1-2 days

Xrays - 1-2 days

Ultrasound - 4 days

Echocardiogram - 4 days

Urinalysis - 2 days

Pathology - 2-3 weeks

Cytology - 1 week

Fungal, bacterial, urine culture - 1-2 weeks

T4 thyroid test - 3 days

Cushings test - 1 week

*IMPORTANT NOTE: If you paid for one of these services and are now waiting longer than you should be for the results, first reach out to XOX Pets directly (contact info above). If they don’t respond within 24 hours, let a MexiVet team member know so we can help get those results for you: 1-619-782-4747

Vet services with NO physical/digital copies:

Skin scrape - verbal results during appointment, you will not get copies, in-house diagnostics only


Where do i register my pet’s microchip?

There are multiple sites you can register your pet’s microchip. The leading ones seem to be Home Again and AKC Reunite. Feel free to reach out to a MexiVet team member if you’re having any trouble getting the microchip registered, we can help!

DO I NEED A FOLLOW UP APPOINTMENT?

If you had an appointment and your pet is not getting better or the treatment does not seem to be working, please reach out to the hospital directly through either WhatsApp, text, phone call, or email. Send them a summary of how your pet is doing and if relevant, send pictures too. They might be able to adjust the treatment and send a medication delivery with a MexiVet driver. Ask about that!

If XOX Pets doesn’t respond within 24 hours, let a MexiVet team member know ASAP so we can help you determine the next steps: 1-619-782-4747