FAQ

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MexiVet Express is located in San Diego, California. However, all of our vets are located in Tijuana, Mexico. We help connect pet owners in the United States to affordable and quality care by driving their pets to some of the best vets in Tijuana, Mexico. All of our vets are highly-experienced in their field and offer a range of services, including professional dental cleanings, tumor removal surgery, TTA/TPLO surgery and chemotherapy.
MexiVet Express does offer door-to-door service for an upcharge. We currently have 3 meeting points that clients can utilize to avoid that extra charge if they wish:
- Mission Valley
  Enhancery Jewelers
  4242 Camino Del Rio N Ste #17
  San Diego, CA 92108
- Chula Vista
  Starbucks
  519 Telegraph Canyon
  Rd Chula Vista, CA 91910
- Imperial Beach
  Bank of America ATM
  605 Saturn Blvd
  San Diego, CA 92154
Your vet appointment with MexiVet Express will vary depending on the type of treatment your pet needs. Many of the services our vets offer, such as dental cleanings and tumor removal surgeries, are often a fraction of the price you would pay in San Diego. Take a look at our General Pricing page to compare costs for some of our most common services. You can also request an estimate for the specific service you’re looking for and one of our MexiVet team members will get back to you within 1-2 days.
MexiVet Express transportation costs will vary depending on the duration of your appointment. Our base rate for half day appointments typically start at around $125 roundtrip, while full day appointments (appointments that require your pet undergo anesthesia) are around $250 roundtrip. Our base rate requires that you meet us at one of our designated meeting points for pick up and drop off. Our meeting points are:

Mission Valley meeting point Enhancery Jewelers 4242 Camino Del Rio N Ste #17, San Diego, CA 92108

Chula Vista meeting point Starbucks Canyon Plaza Shopping Center, 519 Telegraph Canyon Rd, Chula Vista, CA 91910

Imperial Beach meeting point Bank of America 605 Saturn Blvd, San Diego, CA 92154
We also offer door-to-door transportation! If you’d like at-home pickup let us know and we’ll include the additional cost in your quote.
Our MexiVet Express team will provide you with your pet’s vet contact information, so you can ask your questions directly. If you’re having trouble reaching them or you need help with translation we can assist! Please email us at: info@MexiVetExpress.com or call us directly 619-782-4747 with your questions or concerns.
Before confirming your appointment, you will be sent a link to create an account in our client portal. Once your pet’s vet appointment is complete, you will receive your bill through your portal account. Vet bills are due upon receipt and must be paid before you take your pet home. You can pay with a debit or credit card online.
We accept debit and credit cards & ACH payments - invoiced through our client portal. Everything is charged in US dollar currency.
We work with various clinics in Tijuana with various specialties. Depending on what your pet needs, we will make a recommendation for a vet we think would be the best fit. If there are multiple options, we will provide you with a quote for each vet, so you can make an informed decision about where your fur baby receives care. If you’ve received a recommendation for a vet we work with and want your pet to be seen there, we will happily book you with that vet. You will always get the final say!

Need help picking up or dropping off your pet at a vet in Tijuana outside of our network? Let us know where your pet needs to go and we will try our best to accommodate.
To book an appointment with MexiVet Express, contact us via text, email, phone, or submit a request for an estimate. We’ll get you a quote to get you started. Once you’re ready, we’ll send you a link to fill out our intake forms, including a $50 deposit to confirm your appointment. We have a 48-hour cancellation policy, after that your deposit is non-refundable.
In order to cross the border with your dog we will need proof of the rabies vaccine. If your dog’s rabies vaccine isn’t up to date, don’t worry. Your dog can receive the rabies vaccine the day of their appointment, so they can cross the border without problems. Unfortunately, dogs younger than four months can’t ride with MexiVet Express until they complete their vaccine series.
If you would like to send your cat with MexiVet Express, no vaccine documentation is necessary.
Yes and yes! We are federally licensed to transport dogs and cats and we carry the same type of insurance as that of a dog groomer or dog walker. Your pet is in licensed and insured hands when with MexiVet Express.
Yes! We take all sorts of animals, including bunnies, guinea pigs and chinchillas. Request an estimate to find if the services you’re looking for are offered by our vets in Tijuana.
Unfortunately, pet owners are not permitted to ride with their pets in our MexiVet Express vans. Our commercial license is for dogs, cats and other four-legged friends only.
All the animals are transported in clean and sanitized crates appropriate for their size. Since this is a communal ride, we don’t transport pets with contagious diseases, such as parvo to help keep our riders safe.
Our MexiVet Express admin team is available to answer your questions every day of the week, however we only transport pets to Tijuana Monday through Friday. In special emergency cases, we may be able to accommodate weekend appointments as well, depending on availability. Most of our appointments will require that your pet is picked up at a designated location between 7-9am. In some cases, your pet may be picked up in the afternoon around 1pm. Return times will depend on the type of treatment your pet receives. Ask a member of the MexiVet team to give you an estimated time of return.
Availability will depend on the type of services your pet needs. Common services like wellness exams and dental cleanings can often be booked with a day or two notice. Other procedures like TTA surgery or echocardiograms may need to be booked a week in advance.
The safety and health of your pet is our first priority. We are taking several precautions to help protect our canine passengers from the respiratory disease currently going around, including:
- Washing and sanitizing all crates after each use.
- Using fresh bedding for each pet. Bedding is never shared between riders.
- Regularly cleaning the inside of our vans.
- Using crate covers upon request.
Furthermore, we do not transport pets with the canine respiratory disease or other diagnosed infectious diseases. Pets with infectious diseases are always referred to other clinics that are equipped to treat these types of patients.
It is possible that with enough visits your pet might begin to recognize some Spanish. We have a few frequent flyers that get loved on frequently by the staff at Vet Playas. They will probably learn words like "amorcito" and "precioso".